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August 1, 2016

During the Dog Days of Distribution, It’s Time to Prepare for the Holiday Season

by Gareth Giles Knopp

With the busy end-of-year shopping season ahead, now is the time for many retailers to review their distribution operations to make sure they’re ready for the coming season. Companies that deliver items directly to consumers face high stakes: according to recent Voxware research, 86% of survey respondents indicated that their expectations for correct and on-time […]

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July 25, 2016

What Can Other Retailers Learn from this year’s Amazon Prime Day?

by Gareth Giles Knopp

Last week one of the biggest retailers in the world celebrated the biggest sales day in its history. On July 12, Amazon’s “Black Friday in July” Prime Day saw sales 60% greater than last year’s 24-hour shopping event—which means that, according to Internet Retailer’s analysis of publicly available data, this year’s Prime Day likely brought […]

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July 19, 2016

Distribution Operations Can Meet Delivery Expectations Despite Security Delays

by Gareth Giles Knopp

With the help of tools such as Voxware’s VMS, distribution operations teams can increase fulfillment speed to shorten time between when an item is ordered and when it departs for delivery. Voxware customers regularly see efficiency improvements of 30% from voice automation technology, which helps companies meet rising customer demand for on-time and accurate fulfillment. […]

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July 12, 2016

1-Hour Shipping On Amazon Prime Day: What Other Retailers Can Learn?

by Gareth Giles Knopp

On-time delivery is important more important than ever. According to recent Voxware research, 14% of respondents indicated that they were likely to stop shopping with a retailer after receiving just a single late delivery. The research also speaks to a simple philosophy: consumers consider an item to be on time if it arrives on the […]

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July 4, 2016

How Will Brexit Affect Distribution Operations?

by Gareth Giles Knopp

As the world waits to see how the UK’s referendum to leave the European Union will play out, companies with British and European distributions operations and customers face uncertainty about the future. Some industry observers estimate that $575 billion of annual trade between the UK and EU is at stake, and the impact of duties, tariffs, and […]

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June 22, 2016

New Season, New Demands on Distribution Operations

by Gareth Giles Knopp

In any given season, most companies are doing one of two things: meeting seasonal peak demand or preparing to meet a future seasonal peak demand. Home improvement companies prepare all year to meet a springtime uptick in demand for construction materials and supplies. For many consumer goods companies, summertime is all about preparing for the […]

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June 8, 2016

The Future of the Industrial Internet of Things (And How Distribution Operations Can Capitalize)

by Gareth Giles Knopp

Today, more and more homes are filled with an array of sensors and microphones that power monitoring solutions. These systems rely on machine-to-machine communication to create an Internet of Things (IoT) that can help consumers save on energy costs and keep an eye on their home when they’re away. As significant as this shift is, […]

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May 30, 2016

More Than Half of Distribution Operations to Leverage Multi-Modal Technology by 2020

by Gareth Giles Knopp

New research published by Zebra Technologies proves what the Voxware team has long hypothesized: the warehouses of the future will leverage data from multiple sources to make better decisions and provide a superior customer experience. According to Zebra, 12.4% of distributions operations had a combination of voice automation technology and RFID scanning in 2015. By 2020, that […]

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May 16, 2016

Order Picking in the UK: Catering to Europe’s Ecommerce Shoppers

by Gareth Giles Knopp

Around the world, ecommerce markets are at various stages of development. Eastern European countries including Russia and Poland contribute a small portion to worldwide ecommerce volume while some western European countries including France and Germany have robust ecommerce development. Ranking third worldwide behind only the US and China is the UK, which accounts for 30% of all European ecommerce […]

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May 2, 2016

Voice for Home Improvement: Remodeling Seasonal Demand

by Gareth Giles Knopp

As the weather starts to warm, trees start to blossom, and patio furniture re-emerges from the garage, home improvement stores across the country prepare for a springtime peak in demand—and a strong remodeling market. The Harvard Joint Center for Housing Studies Leading Indicator for Remodeling Activity (LIRA) points to strong growth, as does the Remodeling […]

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April 20, 2016

Supply Chain Leaders Call Predictive Analytics “Revolutionary”

by Gareth Giles Knopp

As ecommerce sales growth accelerates, companies must implement technology for distribution operations that are expected to be “always-on” and available to customers. This was among the key findings in the recently released 2016 MHI Annual Industry Report on technology’s impact throughout the supply chain. The findings, which are based on the responses of 900 supply chain professionals, […]

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April 2, 2016

To Drive Greater Efficiency, Start with the Data

by Gareth Giles Knopp

In distribution operations, efficiency is king as companies shipping items directly to consumers must meet an ever-increasing set of consumer expectations for on-time delivery. According to Voxware research, 62% customers who do not receive their orders purchased online or over the phone within 2 days of the date promised indicate that they are less or much less […]

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March 24, 2016

Voxware and Buton eBusiness Solutions Launch VAR Agreement

by Gareth Giles Knopp

As customer expectations rise and the pace of commerce accelerates, companies can no longer rely on the outdated paper checklist to manage tasks in the supply chain. To remain competitive, companies must modernize the supply chain with technology that improves accuracy and efficiency across the board. Thanks to a new partnership with Buton eBusiness solutions, […]

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February 17, 2016

Half of Consumers Shop with Fresh Food in Mind

by Dave Swanson

For many years, consumers made food-purchasing decisions based on a set of traditional drivers that include taste, price, and convenience. While a limited group of consumers also considered a set of evolving drivers that include safety, health and wellness, social impact, experience, and transparency, this group did not represent a significant portion of business for […]

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February 3, 2016

How to Counteract Shipping Rate Increases

by Dave Swanson

Today’s retailers face a dilemma: shipping costs continue to rise as consumer interest in paying them decreases. For the first time in 3 years, the United States Postal Service announced an across the board hike in shipping rates with average increases of 10%. This increase follows similar announcements from commercial providers UPS and Fedex, which both announced […]

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January 20, 2016

With Great Sales Comes Great Responsibility—to Deliver an Exceptional Customer Experience

by Tim Linder

Online retailers enjoyed significant growth this holiday season with a 20% year over year increase in ecommerce sales during the period between Black Friday and Christmas. Not only was this growth significant, but it also outpaced earlier estimates by over 6 percentage points. In the face of significant sales growth, many retailers encounter the so-called “good problem” of how […]

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January 18, 2016

How to Increase Returns Profitability: Decrease Errors and Update Processes

by Dave Swanson

In the wake of ever-increasing online sales, returns have risen to such a high level that UPS has dubbed January 6th “National Returns Day” in honor of the 1 million packages the logistics company expected to process on that day alone. According to projections, the company predicted a total of 5 million return packages by the end of […]

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January 11, 2016

Three Logistics Predictions for 2016

by Gareth Giles Knopp

As 2015 draws to a close, the Voxware team celebrates another successful year marked by significant growth of our flagship Cloud VMS product and growing interest in Intellestra™, our new predictive analytics platform purpose-built for the supply chain. At the same time, we look forward to 2016 and to the many advances it will bring for […]

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January 6, 2016

Ecommerce Demand Rises, But Can Retailers Deliver?

by Tim Linder

In 2013, Wal-Mart counted 18 million visits to its mobile shopping app. Now, only two years later, the mega retailer is projecting that mobile visits will explode to 210 million. This increase reflects a broader trend of explosive ecommerce growth across the country. New research released by the US Commerce Department indicates that third quarter […]

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January 1, 2016

Research Suggests Returns Process is Integral to Purchasing Decisions

by Tim Linder

According to new research, a convenient and inexpensive return process can sway customers to shop with a particular retailer over others. A survey released by JDA found that 88% of respondents said that they consider the ease of returns in purchasing decisions. This figure is almost as high as Voxware’s finding that 97% of consumers consider the returns process […]

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December 31, 2015

Modex 2016 Speaker: Greater Boston Food Bank

by Gareth Giles Knopp

The holiday season may be in full swing, but soon enough April will arrive and supply chain leaders from across the country will convene at the Georgia World Congress Center in Atlanta for the Modex 2016 Show. The 2016 event promises to bring a wealth of new ideas for improving supply chain efficiency, and the Voxware […]

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December 14, 2015

Announcing a New Community Partnership with our Food Bank Customers

by Gareth Giles Knopp

Voxware is proud to serve food bank customers across the United States. These organizations are on the front lines serving their communities and helping hungry families get back on their feet and pressure remains high. The food banks that use Voxware distribute almost a quarter billion pounds of food to over 2.5 million hungry Americans […]

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December 7, 2015

What Amazon’s Recent Announcement Means for Online Retailers

by Jason Barrett

Online retailer Amazon.com made headlines recently with its announcement that it will hire an additional 100,000 seasonal workers to meet holiday demand. This surge tops 2014’s seasonal hiring spree (of 80,000 holiday workers) by 25% and more than doubles Amazon’s total full time staff of 90,000. The Amazon announcement is significant because nearly all of these new […]

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December 3, 2015

Helping Food Banks Serve Hungry Families

by Gareth Giles Knopp

It’s important to remember how fortunate many of us are to be able to celebrate the holidays with no shortage of delicious food and thoughtful gifts. Unfortunately over 48 million Americans remain food insecure. With so many hungry Americans, food banks across the country provide a critical source of nourishment during the holiday season and throughout the […]

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November 25, 2015

Three Excuses that Delay Supply Chain Technology Investments—and the Damage They Cause

by Tim Linder

Today, more supply chain improvement technology is available to distribution companies than ever before, but in a fast-changing environment, the fundamental question is: when is the right time to invest in this new technology? Faced with rapid shifting business requirements, some executives may think that it’s better to wait and see what requirements “stick” over […]

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November 23, 2015

Analytics in the Supply Chain

by Gareth Giles Knopp

After years of managing supply chain operations with spreadsheets and manual calculations, supply chain leaders can finally take advantage of advanced analytics to revolutionize supply chain operations. However, with so much information about Big Data and analytics available, myths on what predictive analytics can actually accomplish for an organization still persist. To help supply chain […]

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November 17, 2015

Omnichannel … Fast or Free Shipping? Better to Offer Both

by Gareth Giles Knopp

This year promises to be a successful one for online retailers. New research published by Deloitte indicates that shoppers visiting both brick-and-mortar and online stores are likely to spend 75% more this holiday season than consumers who shop only in stores. In dollars and cents, that difference translates to a planned spend of $1,829 for omnichannel shoppers compared to $1,040 for […]

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November 10, 2015

Driving Competitive HR Advantages in the Distribution Center with Voice

by Dave Swanson

Technology is more important than ever to maintain a competitive supply chain and seamless customer experience marked by accuracy and efficiency. Since order selection is still a human-driven task, companies must also maintain a competitive HR advantage by retaining top-performing team members. In many cases, simply deploying voice-directed order picking instead of a paper-based system […]

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November 2, 2015

Black Friday – No Matter When Stores Open, the Supply Chain Never Closes

by Gareth Giles Knopp

As the holiday shopping season approaches, Macy’s is the latest store to announce that it will open its doors at 6 PM on Thanksgiving Day to begin Black Friday sales. While Thanksgiving holiday store openings draw ire from some consumers, many companies cite a strong track record of heavy foot traffic on early Thanksgiving shopping events as […]

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October 28, 2015

Voxware Helps Community FoodBank of New Jersey Reduce Picking Shifts

by Gareth Giles Knopp

Sometimes it’s easy to forget that millions of families face the challenges of hunger every day, even in our own communities. In the state of New Jersey over 1.2 million residents are food insecure—and over half of these individuals do not qualify for any kind of government assistance. As a result, many of these individuals rely on […]

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October 21, 2015

Two Supply Chain Technologies That Benefit the Entire Enterprise

by Tim Linder

With more orders shipping directly to customers, today’s supply chain must meet higher standards than ever before. Recent research shows that repeated delivery issues can cause even loyal customers to stop shopping with a brand, and retailers that want to preserve customer relationships must replace outdated supply chain processes with technology like voice-directed picking and predictive analytics. […]

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October 14, 2015

Omnichannel Environment Driving Supply Chain Software Convergence

by Dave Swanson

In today’s omnichannel retail environment, the perspective most shippers have on the value of supply chain software convergence has shifted. As recently as 2009, software convergence was a radical idea for most retailers. Back then, many supply chains still operated without a transportation management system, as Dwight Klappich, research Vice President for Gartner, notes in […]

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October 7, 2015

3 Ways to Get Ready for the Holiday Season

by Gareth Giles Knopp

With the holiday shopping season only a few months away, it’s time to ready the supply chain for what might be the highest peak in direct-to-consumer delivery the retail world has ever seen. Research from Forrester predicts that ecommerce sales will rise to $780 billion this year, which exceeds earlier estimates by 40%. As sales rise, so do […]

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September 30, 2015

The Supply Chain is Already More Visible—Now it Needs to Be More Unified

by Tim Linder

When shoppers talk about their favorite stores, they talk about the quality of the merchandise, the delightful packaging, and the helpful sales associates. While they may not explicitly cite the supply chain as a reason for shopping with a retailer, the supply chain’s ability to meet demands remains a huge factor in deciding whether to […]

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September 23, 2015

What Exactly Are Advanced Analytics and How Can Companies Benefit?

by Tim Linder

According to recent research published by Supply Chain Digest, most companies have robust KPI systems. With descriptive reports, it’s easy to assess both people and systems to inform performance reviews and process audits. Unfortunately, no matter how sophisticated, backward-looking analytics no longer offer companies a competitive advantage. As the pace of commerce continues to accelerate to […]

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September 16, 2015

The Holistic Benefits of Voice

by Dave Swanson

If you think the only impact voice has is in the warehouse, think again. The accuracy and efficiency improvements combined with voice’s data-gathering capabilities are so significant that they’re felt across the enterprise. Here are just a few ways that each member of the executive team will benefit from deploying voice: COO: With the responsibility of […]

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August 19, 2015

Getting Returns Right in an Omnichannel Environment

by Dave Swanson

In an increasingly omnichannel world, returns are only getting more complicated and, if managed incorrectly, more expensive. Some estimates put the total cost of returns for the industry at a staggering $642.6 billion—or the equivalent of 11.7% of revenue. To make matters worse, many retailers have only themselves to blame for high return rates. A recent Voxware survey […]

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August 15, 2015

The Evolution of Supply Chain Analytics Offerings From Voxware

by Gareth Giles Knopp

For years, Voxware has been committed to helping customers deliver an exceptional customer experience. Our voice software helps companies improve accuracy and efficiency throughout the warehouse, with customers frequently experiencing productivity boosts of 30% and accuracy levels that exceed 99.9%. Several years ago, we saw an opportunity to help companies even more and introduced VoxPilot, the first role-based, action-oriented, […]

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June 1, 2015

Finally, Mobile Reports in the Warehouse

by Gareth Giles Knopp

All warehouse managers know that every shift is a balancing act.  The availability of real-time actionable data can help warehouse leaders address problems as they arise and improve their ability to monitor employee productivity.  That’s great, but warehouse managers tethered to desktop computers in an office away from the floor may struggle to take action […]

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May 18, 2015

Insights from Gartner BI Summit: Ensuring Sound Data Governance and Quality

by Jason Barrett

In our final report from the Gartner BI Summit in Las Vegas, NV, we explore another important takeaway from the conference: the rising need for sound data governance and quality in the face of changing data storage standards and usage expectations. Past models leveraged a single monolithic data warehouse while today’s enterprise is more likely […]

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May 11, 2015

Insights from Gartner BI Summit: Making Faster Decisions with In-Memory Analytics

by Jason Barrett

Today, the customer experience depends on the speed of supply chain leaders’ decisions.  Customer expectations for on-time and correct orders demand that shipments leave the warehouse on schedule no matter what. When one skipped or missing pick can put a whole truck at risk for late departure, warehouse leaders need to act quickly to ensure […]

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May 8, 2015

Thinking of Customers as Partners: Developing New Analytics Solutions Like Intellestra

by Gareth Giles Knopp

At Voxware, we pride ourselves on being more than just a technology vendor. We think of new customers as new partners embarking with us on a collaborative journey to improve and optimize the supply chain. Time and again, our customers choose us over other vendors because of our willingness to understand our customers’ unique needs […]

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May 4, 2015

Insights from Gartner BI Summit: The Rise of Self-Service Business Intelligence

by Jason Barrett

Previously we shared a summary of our experiences at the Gartner Business Intelligence Summit in Las Vegas and today we’d like to dive into one of the key themes that emerged: the rise of self-service business intelligence (BI) and the citizen data scientist. In the past, data and analytics lived within the IT department. Today, […]

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April 20, 2015

McGraw-Hill Education Increases Productivity and Gains More Control Over Warehouse

by Gareth Giles Knopp

Voxware customer McGraw-Hill Education has been publishing and delivering educational materials to schools, school district repositories, book stores, and retailers since 1885. For decades, the company stored and distributed printed materials, but the changing publishing landscape means that McGraw-Hill is no longer simply in the book business—it’s also in the digital media business. With the demand for […]

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April 15, 2015

Insights and Takeaways from Gartner Business Intelligence Summit

by Jason Barrett

Last month, Voxware spent three days in the desert exchanging ideas with thought leaders across a wide set of industries at the Gartner Business Intelligence Summit in Las Vegas. The biggest takeaway? No one wants to wager his or her business outcomes on incomplete or out-of-date information. Never before have IT departments been able to […]

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April 6, 2015

Intellestra: A Powerful Analytics Platform Purpose-Built for the Supply Chain

by Jason Barrett

The Voxware team announced at ProMat 2015 the launch of a brand new analytics platform for the supply chain. After years of seeing customers leverage the power of analytics through our own VoxPilot tool and listening to supply chain leaders who wanted even deeper insights into their operations, we’ve created Intellestra, the first business intelligence […]

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March 20, 2015

Conscious Capitalism at ProMat 2015

by Gareth Giles Knopp

With ProMat days away, we’re looking forward to hearing keynote speaker John Mackey, co-CEO of Whole Foods and author of the book Conscious Capitalism. At first brush, the idea of Conscious Capitalism might seem irrelevant to the supply chain. After all, most supply chain leaders are focused on improving operational efficiency and accuracy to improve the customer […]

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March 17, 2015

Voice Picking or RF Scanning? Answer: Both

by Gareth Giles Knopp

Companies that decide to automate warehouse operations by upgrading from a paper-based order-picking process to a technology-driven process often face a choice: is it better to deploy RF-scanning technology or voice-directed software? Far from being mutually exclusive, the two technologies are actually strong complements that, when deployed together, can help companies fully optimize their logistics […]

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March 6, 2015

Who’s Using Predictive Analytics in 2015?

by Gareth Giles Knopp

BI and Predictive Analytics in 2015? Supply chain managers tired of being without the analytics tools typically bestowed upon marketing and sales departments at top tier retailers will no longer be forced to manually wade through spreadsheets to understand warehouse operations. In 2015, the warehouse will finally have access to its own suite of business intelligence […]

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March 2, 2015

Business Intelligence and Predictive Analytics

by Gareth Giles Knopp

Looking forward to Analytics and Automation at ProMat 2015. The Voxware team is getting ready to head to ProMat 2015 in Chicago for the industry’s premier trade show. This year will be the largest show ever with over 325,000 feet of exhibition space and what organizers expect to be a sold out attendance. Show sponsor MHI cites […]

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