Voice Picking Success at Albert Heijn

Albert Heijn is the world’s largest user of voice picking technology operating on Motorola devices in the warehouse.  With over 5,000 workers using Voxware voice, the company knows the value of an open solution.

Albert Heijn is one of the leading food retailers in the Netherlands and also one of the country's most recognizable brands. Founded in 1887, the company pioneered the development of the modern supermarket in the Netherlands.  Its mission is "to make the ordinary affordable and the extraordinary attainable" for customers.

One of the largest voice picking deployments in the world is in operation at Albert Heijn.

Objectives

  • Reduce operating cost
  • Leverage a diverse workforce
  • Contain voice investment cost

Results

  • 5% to 10% productivity improvements
  • First 4,000 workers trained in just 6 weeks
  • Over 10 million picks per week
  • Multi-lingual capabilities serve diverse workforce so that all workers are leveraged regardless of language spoken
  • 100% system reliability

Business Value

  • Full ROI in 11 months
  • Lower cost of labour
  • Higher DC output
  • Lower hardware maintenance cost