Argos is a unique multi-channel retailer recognised for choice, value and convenience. The company sells general merchandise and products for the home from over 700 stores throughout the UK and Republic of Ireland, online and over the telephone.
Objectives
- Improve order picking accuracy
- Increase productivity
- Reduce training time to standard proficiency
- Draw from a diverse labour pool
- Leverage real-time information provided by the Voxware system
Results
- Accuracy increased to 99.89%
- Productivity increased 9%
- Training time dramatically reduced
- Decreased replenishment time with improvements in let-down rates
Business Value
- Cost efficient operation
- Better inventory control from warehouse to store
- Improved customer satisfaction
