Voice Picking Success at Argos
Voxware is a mission-critical application at Argos, deployed in very large warehouses with hundreds of workers simultaneously picking by voice. The Voxware solution is managed centrally from a large data center in Milton Keynes.
Argos is a unique multi-channel retailer recognised for choice, value and convenience. The company sells general merchandise and products for the home from over 700 stores throughout the UK and Republic of Ireland, online and over the telephone.
Objectives
- Improve order picking accuracy
- Increase productivity
- Reduce training time to standard proficiency
- Draw from a diverse labour pool
- Leverage real-time information provided by the Voxware system
Results
- Accuracy increased to 99.89%
- Productivity increased 9%
- Training time dramatically reduced
- Decreased replenishment time with improvements in let-down rates
Business Value
- Cost efficient operation
- Better inventory control from warehouse to store
- Improved customer satisfaction
Feedback
"The Voxware system is absolutely critical to us"
Neil Holden from Argos highlights how Voxware improved accuracy, increased productivity, and reduced training time.
"The level of re-work we have to do as a business is significantly lower"
Iain Hyland from Argos talks about how the increased order accuracy has benefited the business as a whole.
