Dunkin' Donuts

With business growing at a double-digit clip, Dunkin’ Donuts implemented Voxware in its Mid-Atlantic Distribution Center.  Using multiple voice picking applications, service levels improved while costs were contained.

Dunkin' Donuts is the world's largest coffee and baked goods chain, serving more than two million customers a day. 

Objectives

  • Maintain optimum headcount levels
  • Increase productivity
  • Reduce errors in product selection
  • Eliminate manual data entry
  • Accelerate new workers’ ramp-up time
  • Improve worker safety
  • Reduce damage to material

Results

  • Accuracy increased to 99.94%
  • Productivity increased by 12.5%
  • Clerical errors reduced 33%
  • Training time cut by 50%

Business Value

  • Redeployed 8 order-checking positions for a $240,000 annual savings
  • Reduced insurance expenses with improved safety
  • Streamlined operation, reduced cost
  • Deployed voice prior to new WMS to begin realizing savings faster