Voice Picking Success at Elsevier

A big benefit of voice is the ability to reduce a worker’s dependence on paper lists and RF scanners, which can be distracting.  Elsevier’s workforce is now hands-free with Voxware software.

As the world’s leading publisher of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide.  Elsevier's roots are in journal and book publishing, where the company fostered the peer-review process for more than 125 years. Today Elsevier is driving innovation by delivering authoritative content with cutting-edge technology, allowing customers to find the answers they need quickly.  Voice picking reflects the company's drive toward innovation in all its operations.

Objectives

  • Reduce cost by streamlining the picking process
  • Increase accuracy of shipments
  • Reduce ramp-up time for new employees to achieve standard proficiency levels

Results

  • Productivity increased substantially
  • Accuracy increased to 99.72%
  • 75% reduction in training time, from two days down to four hours
  • Real time information is not leveraged by managers

Business Value

  • ROI in 9 months
  • Manager time is more effectively used
  • Business processes are streamlined through elimination of dependency on RF scanners