Voice Picking Success at HarperCollins

Massive reduction in error rates with Voxware VMS.  Maximized efficiency and customer service.

HarperCollins Publishers is one of the world’s leading English-language publishers. The house of Mark Twain, the Brontë sisters, Thackeray, Dickens, John F. Kennedy, and Martin Luther King Jr., HarperCollins is a broad-based publisher with strengths in literary and commercial fiction, business books, children’s books, cookbooks, and mystery, romance, reference, religious, and spiritual books.

HarperCollins uses voice picking at their Glasgow, Scotland distribution centre.

Objectives

Results

  • Implemented multiple voice solutions, including each picking, batch picking, replenishment, and transfer workflows
  • Accuracy increased to 99.98%
  • Productivity gains of 8%
  • Major reduction in ramp-up time for new employees to reach standard proficiency levels
  • Staff time more effectively used

Business Value

  • Improved service levels to the many publishers for whom HarperCollins acts as distributor
  • Reduced cost to move the same volume of products
  • Ability to support shipping up to 3 million books in a week