Voice Picking Success at Maplevale Farms

Although already achieving high, impressive levels of accuracy, Maplevale Farms added voice picking to their operations with hopes of raising the bar for customer service.

Maplevale Farms is a foodservice distributor serving northwestern Pennsylvania, western New York, and northeastern Ohio. It's an example of how voice picking can help smaller distributors. 

Objectives

  • Make good customer service even better
  • Implement a customizable solution
  • Streamline order fulfillment

Results

  • 99.97% Accuracy resulting in one error per 3,300
  • Real time inventory update at pick location

Business Value

  • Pick accuracy increased to 99.97% in first 4 weeks
  • Reduced training time for new associates
  • Improved service levels strengthened customer relationships