Voice Picking Success at Nestlé

Nestlé Canada was looking for a way to get seasonal workers more quickly ramped-up, improve quality in the operation, and quickly support a product recall if one was needed.  Voxware software provides the solution.

                                   

Canadians first saw the Nestlé name on canned milk products imported from Europe in 1887.  Today, Nestlé Canada Inc. employs approximately 3,500 people in 21 manufacturing, sales and distribution sites across the country.  It is a wholly-owned subsidiary of Nestlé S.A.; its annual Canadian sales in 2008 were approximately $2.3 billion.

Objectives

  • Increase pick accuracy
  • Ensure traceability down to the batch level
  • Reduce training time for seasonal workers, which is a huge issue during the  peak summer period

Results

  • Accuracy increased to 99.9%
  • Voice solution captures and validates detailed product information such as SKU, product type, location, date of production, and where shipped
  • Training time cut by 50% 

Business Value

  • High accuracy of Voxware voice makes an unprecedented level of traceability possible, thus delivering on a key corporate initiative
  • Training time reduction and hands-free operation reduce labor cost
  • Real time data visibility improves operational control