Voice Picking Success at Oklahoma Food Bank

After a strategic planning review, Oklahoma Food Bank decided to leverage voice picking software from Voxware to support a large increase in demand for the food it provides.

Management did not want a custom-programmed voice picking solution, which would entail expensive and unpredictable downstream costs.  Voxware Voice Management Suite was chosen because it is a packaged software product, which Oklahoma Food Bank has already used to implement voice process changes very inexpensively.

Objectives

  • Support rising number of people in Oklahoma who face hunger
  • Raise productivity without adding workers and equipment
  • Reduce operating cost so more funds can go toward purchase of food
  • Increase accuracy of orders delivered to faraway locations

Results

  • Amount of food shipped in peak weeks increased to 1 million pounds
  • Ability to service a 45,000 mile area
  • 11 week implementation

Business Value

  • Reduced operating cost
  • Ability to allocate saved funds directly to the cause
  • Ability to support 60% cumulative increase in need over the past 3 years