Voice Picking Success at Performance Food Group
Eighteen sites. One voice deployment. Performance Food Group manages voice operations across many warehouses in real time through the Voxware VMS Enterprise Voice Manager.
Performance Food Group (PFG) implemented voice picking across 18 warehouses, yet manages the solution from a central data center. PFG is the third largest foodservice distribution company in the country. Based in Richmond, PFG markets and distributes more than 68,000 national and private label food and food-related products to more than 41,000 restaurants and institutional customers across the United States.
Objectives
- Increase productivity
- Increase accuracy
- Centrally manage and control the voice operation
- Improve customer service levels
Results
- Pick accuracy of 99.96%
- Truck shorts reduced by 50%
- Service level improvement of 54%
- Central deployment and management from the headquarters in Richmond, Virginia
- Voice deployed to support freezer, cooler, and dry work zones
- PIR support
Business Value
- ROI in less than 7 months
- Costs controlled through central deployment
- Service level improvements reinforce and strengthen key PFG value proposition of unswerving customer commitment