Voice Picking Success at Simon & Schuster

Simon & Schuster distributes over 150 million books per year from a single warehouse in New Jersey.  Major cost savings have been realized from a voice directed pick and pass solution based on Voxware software.

Simon & Schuster is one of the world's largest publishers serving the consumer market. In an industry where pressure is high and distribution performance is a key success factor, the company relies on voice picking to achieve high quality while keeping costs low.

Objectives

  • Increase productivity
  • Raise accuracy rates
  • Eliminate non-value added processes

Results

  • 150 million units shipped annually
  • 100% improvement in pick rates
  • 50 temporary positions eliminated

Business Value

  • ROI achieved in under 1 year
  • Eliminated need for temporary staff
  • Productivity and efficiency more than doubled