Voice Picking Success at TJX

Large retailers are experts at driving cost from the supply chain.  TJX uses Voxware software in North America and England to increase their competitive edge.

The TJX Companies, Inc. (TJX) is the leading off-price retailer of apparel and home fashions worldwide. The company targets middle to upper-middle income shoppers through its seven divisions - T.J. Maxx, Marshalls, HomeGoods and A.J. Wright in the United States, Winners and HomeSense in Canada, and T.K. Maxx in Europe.

Objectives

  • Improve shipment accuracy
  • Increase productivity
  • Leverage real time information on productivity and order status

Results

  • Accuracy increased to 99.98%
  • Productivity improved by more than 10%
  • Managers can now capitalize on data about work in progress

Business Value

  • $2.0 million annual savings from mis-pick error reduction
  • $270k annual savings from productivity improvements