Voice Picking Success at US Foodservice

Driven to improve customer service levels that were already high, US Foodservice implemented Voxware software and their 3,000 workers reached new heights in shipment accuracy as well as productivity.

US Foodservice is the second-largest broadline food distribution company in the United States, with operations and warehouse locations stretching from coast to coast.

Objectives

  • Minimize costly errors
  • Reduce shorts on trucks
  • Maintain high productivity regardless of employee turnover

Results

  • Mis-picks decreased 52% with some warehouses achieving over 70% reductions
  • Shorts on trucks reduced 18%
  • Productivity increase of 8% across 3,000 workers

Business Value

  • Improved service levels strengthened customer relationships
  • Reduced cost in correcting shipping errors
  • Reduced cost by eliminating paper pick lists across more than 40 sites
  • New workers are more productive, taking 35% less time to reach standard proficiency
  • Diverse workforce is served through multilingual capabilites