Dunkin' Donuts
Dunkin' Donuts is the world's largest coffee and baked goods chain, serving more than two million customers a day. Dunkin’ Donuts Mid-Atlantic Distribution Center (MADC) is a not-for-profit operation owned collectively by the franchisees it serves and distributes food products to more than 1,700 Dunkin’ Donuts restaurants in 8 states. Dunkin’ Donuts Midwest Distribution (MWDC) facility is responsible for distributing product and services throughout 13 Midwestern states encompassing more than 300 Dunkin’ Donut retail outlets.
Applications: Discrete Order Picking, Multi Order Picking, Batch Picking, Zone Picking, Loading, and Replenishment. Objectives | Results Achieved with VoiceLogistics | Increase overall productivity | Increased productivity of 12.5% | Lower errors in product selection | Increased accuracy rates to 99.94% | Eliminate manual data entry and streamline the picking process | Reduced clerical hours by 33%. | Maintain optimum headcount levels | Eliminated 8 order checking positions for an annual savings of $240,000. (redeployed workers) | Accelerate new workers ramp up time | Reduce training time to standard proficiency level by 50% | Leverage real time inventory status information | Management reporting of out-of-stock locations allowed reaction to exceptions and streamlined picking operations | Improve worker safety | Met measures that reduced insurance expenses | Reduce damage to material | Management tools guided more efficient stacking of pallets and 80% reduction in damages | WMS platform flexibility | Deployed VoiceLogistics prior to WMS implementation |
|
