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Welcome to Voxware's blog on voice technology, a forum for discussion about voice technology and its many applications.

On-Premise Shortcomings Drive Cloud Adoption

Posted February 27, 2014 by Sumit Gupta

The last time many companies made serious investments in warehouse IT was in the early to mid-2000s.  Now, 10-15 years later, two of the major shortcomings of aging on-premise solutions are driving the adoption of cloud-based technology in the...

Hi-Spec Quickly Sees Results with Voxware

Posted February 11, 2014 by Dominic Lanaway

UK-based eyeglass distributor Hi-Spec Lenses had long relied on outdated, manual warehouse systems. The time had come to choose a new WMS, which also meant that the company needed to choose a new picking solution. After looking into competing...

How the Delivery Disaster of 2013 Rolled Out—And What it Means for Retailers

Posted January 20, 2014 by Gareth Giles Knopp

For the vast majority of shoppers, expectations for on-time and correct delivery are highest during the holiday season. Retailers and shipping giants are accustomed to huge surges in demand during the fourth quarter, and typically plan accordingly....

Don’t Let Sales Spoil On the Shelf

Posted January 9, 2014 by John Casagrande

At Voxware, we’re all about speed and accuracy. We’ve written frequently about how efficient warehouse fulfillment is of paramount importance for ensuring outstanding customer experiences across all channels and for reducing costly errors. But for...

Customer Experience is an Omnichannel Play

Posted January 9, 2014 by Gareth Giles Knopp

All retailers know how important it is to provide a top-notch in-store customer experience—and the perils of delivering a crummy one. Brick and mortar store managers know that a clean, organized, and well-marked sales floor makes customers feel at...

Storm of a Lifetime Still No Match for This Nonprofit

Posted January 2, 2014 by Keith Phillips

Over six months after a devastating tornado ripped through central Oklahoma, many residents are still struggling. In the span of a few hours, houses were leveled and businesses were destroyed, leaving many homeless and jobless at once. The natural...

Successful Same Day Delivery Hinges on Speed and Accuracy

Posted December 13, 2013 by Gareth Giles Knopp

First it was free shipping. Then it was overnight delivery. Now the latest retail trend is same day shipping. Major online retailers like Amazon, Google, and eBay already offer same day delivery service to customers, sometimes in as little time as...

Hi-Spec Lenses Clearly Sees Benefits of Voice

Posted October 31, 2013 by Dominic Lanaway

We’re excited to announce that Hi-Spec Lenses has chosen to implement Voxware’s VMS after trialing several solutions in an effort to improve accuracy in its warehouse.  Hi-Spec will leverage Voxware to distribute eyewear products such as...

Hollywood Feed Supports Business Growth Initiatives with Cloud VMS

Posted September 9, 2013 by John Casagrande

We are always excited to hear about our customers’ successes stories, so when we recently learned that Hollywood Feed, our first customer to implement our industry-first Cloud Voice Management Suite (Cloud VMS), was experiencing great results we...

With Growing eCommerce, Retailers Turn to the Cloud

Posted August 20, 2013

Every year retailers begin preparing for the holiday rush months ahead of time to ensure their stores and staff are ready.  However, as many retailers expect more than a 10% growth in online sales during the 2013 season alone, and 53% expect...