VOICE IN THE WAREHOUSE: DOES THE RECOGNIZER MATTER?
Too many companies have wasted time and money on failed implementations of voice technology in the warehouse. How could this be? After all, voice is now a mainstream solution for improving pick accuracy and worker productivity. Hundreds of companies have deployed it successfully.
Nearly all failed voice implementations can be traced to a single factor: the voice recognizer software that “listens to” and interprets what the worker says.
Although voice technology is now well-respected as a supply chain execution system, it does not follow that any voice recognizer will work in the warehouse. If you ignore the quality of the underlying voice recognition software, don’t be surprised if you join the ranks of failed implementers, forever wondering, “How were all those other guys successful with voice?”
Read this paper to learn more about advances in voice recognition software and what you need to consider.