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Month: January 2016

January 20, 2016

With Great Sales Comes Great Responsibility—to Deliver an Exceptional Customer Experience

by Tim Lindner

Online retailers enjoyed significant growth this holiday season with a 20% year over year increase in ecommerce sales during the period between Black Friday and Christmas. Not

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January 18, 2016

How to Increase Returns Profitability: Decrease Errors and Update Processes

by Tim Lindner

In the wake of ever-increasing online sales, returns have risen to such a high level that UPS has dubbed January 6th “National Returns Day” in honor

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January 6, 2016

Ecommerce Demand Rises, But Can Retailers Deliver?

by Tim Lindner

In 2013, Wal-Mart counted 18 million visits to its mobile shopping app. Now, only two years later, the mega retailer is projecting that mobile visits

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January 1, 2016

Research Suggests Returns Process is Integral to Purchasing Decisions

by Tim Lindner

According to new research, a convenient and inexpensive return process can sway customers to shop with a particular retailer over others. A survey released by

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