We all know the drill. Get the order right, you have a happy customer. Get it wrong? Well, the risk of brand abandonment is high, and the loss of a customer is hard to reverse. That’s why omnichannel order fulfillment accuracy is so critical. It...
With the busy end-of-year shopping season ahead, now is the time for many retailers to review their distribution operations to make sure they’re ready for the coming season. Companies that deliver items directly to consumers face high stakes: according to recent Voxware research, 86% of...
Last week one of the biggest retailers in the world celebrated the biggest sales day in its history. On July 12, Amazon’s “Black Friday in July” Prime Day saw sales 60% greater than last year’s 24-hour shopping event—which means that, according to Internet Retailer’s analysis...
What Effect Does 1-Hour Shipping Has for Product Conversions? On-time delivery is important more important than ever. According to recent Voxware research, 14% of respondents indicated that they were likely to stop shopping with a retailer after receiving just a single late delivery. The research also...
As the world waits to see how the UK’s referendum to leave the European Union will play out, companies with British and European distributions operations and customers face uncertainty about the future. Some industry observers estimate that $575 billion of annual trade between the UK and EU...
In any given season, most companies are doing one of two things: meeting seasonal peak demand or preparing to meet a future seasonal peak demand. Home improvement companies prepare all year to meet a springtime uptick in demand for construction materials and supplies. For many...
Around the world, ecommerce markets are at various stages of development. Eastern European countries including Russia and Poland contribute a small portion to worldwide ecommerce volume while some western European countries including France and Germany have robust ecommerce development. Ranking third worldwide behind only the US and...
As the weather starts to warm, trees start to blossom, and patio furniture re-emerges from the garage, home improvement stores across the country prepare for a springtime peak in demand—and a strong remodeling market. The Harvard Joint Center for Housing Studies Leading Indicator for Remodeling...
As ecommerce sales growth accelerates, companies must implement technology for distribution operations that are expected to be “always-on” and available to customers. This was among the key findings in the recently released 2016 MHI Annual Industry Report on technology’s impact throughout the supply chain. The findings, which are...
In distribution operations, efficiency is king as companies shipping items directly to consumers must meet an ever-increasing set of consumer expectations for on-time delivery. According to Voxware research, 62% customers who do not receive their orders purchased online or over the phone within 2 days of the...
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