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02 Apr To Drive Greater Efficiency, Start with the Data

Posted at 21:53h in Benefits of Voice, Business Intelligence, eCommerce, Technology, Thought Leadership, vms-cloud, Voice Solutions by Tim Lindner

In distribution operations, efficiency is king as companies shipping items directly to consumers must meet an ever-increasing set of consumer expectations for on-time delivery. According to Voxware research, 62% customers who do not receive their orders purchased online or over the phone within 2 days of the...

24 Mar Voxware and Buton eBusiness Solutions Launch VAR Agreement

Posted at 22:00h in Benefits of Voice, Business Intelligence, Customers, eCommerce, Partnerships, vms-cloud by Tim Lindner

As customer expectations rise and the pace of commerce accelerates, companies can no longer rely on the outdated paper checklist to manage tasks in the supply chain. To remain competitive, companies must modernize the supply chain with technology that improves accuracy and efficiency across the...

17 Feb Half of Consumers Shop with Fresh Food in Mind

Posted at 19:38h in Business Intelligence, Customers, Voice Solutions by Tim Lindner

What Do Consumers Think When Buying Groceries? For many years, consumers made food-purchasing decisions based on a set of traditional drivers that include taste, price, and convenience. While a limited group of consumers also considered a set of evolving drivers that include safety, health and wellness,...

03 Feb How to Counteract Shipping Rate Increases

Posted at 19:41h in Business Intelligence, Customers, eCommerce by Tim Lindner

How To Deal with Shipping Costs for Retailers Today’s retailers face a dilemma: shipping costs continue to rise as consumer interest in paying them decreases. For the first time in 3 years, the United States Postal Service announced an across the board hike in shipping rates...

20 Jan With Great Sales Comes Great Responsibility—to Deliver an Exceptional Customer Experience

Posted at 22:09h in Benefits of Voice, Business Intelligence, Customers, eCommerce, Returns, vms-cloud by Tim Lindner

Online retailers enjoyed significant growth this holiday season with a 20% year over year increase in ecommerce sales during the period between Black Friday and Christmas. Not only was this growth significant, but it also outpaced earlier estimates by over 6 percentage points. In the face of significant sales growth,...

18 Jan How to Increase Returns Profitability: Decrease Errors and Update Processes

Posted at 19:59h in Business Intelligence, eCommerce, Returns by Tim Lindner

In the wake of ever-increasing online sales, returns have risen to such a high level that UPS has dubbed January 6th “National Returns Day” in honor of the 1 million packages the logistics company expected to process on that day alone. According to projections, the company predicted a...

06 Jan Ecommerce Demand Rises, But Can Retailers Deliver?

Posted at 20:07h in Business Intelligence, eCommerce by Tim Lindner

Learn How Walmart's Mobile App Gets Millions of Visit In 2013, Wal-Mart counted 18 million visits to its mobile shopping app. Now, only two years later, the mega retailer is projecting that mobile visits will explode to 210 million. This increase reflects a broader trend of...

01 Jan Research Suggests Returns Process is Integral to Purchasing Decisions

Posted at 20:20h in Business Intelligence, eCommerce by Tim Lindner

According to new research, a convenient and inexpensive return process can sway customers to shop with a particular retailer over others. A survey released by JDA found that 88% of respondents said that they consider the ease of returns in purchasing decisions. This figure is almost as...

Blog

02 Apr To Drive Greater Efficiency, Start with the Data

24 Mar Voxware and Buton eBusiness Solutions Launch VAR Agreement

17 Feb Half of Consumers Shop with Fresh Food in Mind

03 Feb How to Counteract Shipping Rate Increases

20 Jan With Great Sales Comes Great Responsibility—to Deliver an Exceptional Customer Experience

18 Jan How to Increase Returns Profitability: Decrease Errors and Update Processes

06 Jan Ecommerce Demand Rises, But Can Retailers Deliver?

01 Jan Research Suggests Returns Process is Integral to Purchasing Decisions

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