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03 Feb How to Counteract Shipping Rate Increases

Posted at 19:41h in Business Intelligence, Customers, eCommerce by Tim Lindner

How To Deal with Shipping Costs for Retailers Today’s retailers face a dilemma: shipping costs continue to rise as consumer interest in paying them decreases. For the first time in 3 years, the United States Postal Service announced an across the board hike in shipping rates...

20 Jan With Great Sales Comes Great Responsibility—to Deliver an Exceptional Customer Experience

Posted at 22:09h in Benefits of Voice, Business Intelligence, Customers, eCommerce, Returns, vms-cloud by Tim Lindner

Online retailers enjoyed significant growth this holiday season with a 20% year over year increase in ecommerce sales during the period between Black Friday and Christmas. Not only was this growth significant, but it also outpaced earlier estimates by over 6 percentage points. In the face of significant sales growth,...

18 Jan How to Increase Returns Profitability: Decrease Errors and Update Processes

Posted at 19:59h in Business Intelligence, eCommerce, Returns by Tim Lindner

In the wake of ever-increasing online sales, returns have risen to such a high level that UPS has dubbed January 6th “National Returns Day” in honor of the 1 million packages the logistics company expected to process on that day alone. According to projections, the company predicted a...

06 Jan Ecommerce Demand Rises, But Can Retailers Deliver?

Posted at 20:07h in Business Intelligence, eCommerce by Tim Lindner

Learn How Walmart's Mobile App Gets Millions of Visit In 2013, Wal-Mart counted 18 million visits to its mobile shopping app. Now, only two years later, the mega retailer is projecting that mobile visits will explode to 210 million. This increase reflects a broader trend of...

01 Jan Research Suggests Returns Process is Integral to Purchasing Decisions

Posted at 20:20h in Business Intelligence, eCommerce by Tim Lindner

According to new research, a convenient and inexpensive return process can sway customers to shop with a particular retailer over others. A survey released by JDA found that 88% of respondents said that they consider the ease of returns in purchasing decisions. This figure is almost as...

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03 Feb How to Counteract Shipping Rate Increases

20 Jan With Great Sales Comes Great Responsibility—to Deliver an Exceptional Customer Experience

18 Jan How to Increase Returns Profitability: Decrease Errors and Update Processes

06 Jan Ecommerce Demand Rises, But Can Retailers Deliver?

01 Jan Research Suggests Returns Process is Integral to Purchasing Decisions

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