Blog

04 Jul

Posted at 21:07h in Benefits of Voice, Best Practices, Business Intelligence, eCommerce, Technology, vms-cloud, Voice Solutions by

As the world waits to see how the UK’s referendum to leave the European Union will play out, companies with British and European distributions operations and customers face uncertainty about the future. Some industry observers estimate that $575 billion of annual trade between the UK and EU...

22 Jun

Posted at 21:12h in Benefits of Voice, Best Practices, Business Intelligence, eCommerce, Partnerships, Technology, Thought Leadership, vms-cloud, Voice Solutions by

In any given season, most companies are doing one of two things: meeting seasonal peak demand or preparing to meet a future seasonal peak demand. Home improvement companies prepare all year to meet a springtime uptick in demand for construction materials and supplies. For many...

16 May

Posted at 21:29h in Benefits of Voice, Best Practices, Business Intelligence, Customers, eCommerce, Partnerships, Technology, Thought Leadership, vms-cloud, Voice Solutions by

Around the world, ecommerce markets are at various stages of development. Eastern European countries including Russia and Poland contribute a small portion to worldwide ecommerce volume while some western European countries including France and Germany have robust ecommerce development. Ranking third worldwide behind only the US and...

20 Apr

Posted at 21:49h in Benefits of Voice, Business Intelligence, eCommerce, vms-cloud by

As ecommerce sales growth accelerates, companies must implement technology for distribution operations that are expected to be “always-on” and available to customers. This was among the key findings in the recently released 2016 MHI Annual Industry Report on technology’s impact throughout the supply chain. The findings, which are...

02 Apr

Posted at 21:53h in Benefits of Voice, Business Intelligence, eCommerce, Technology, Thought Leadership, vms-cloud, Voice Solutions by

In distribution operations, efficiency is king as companies shipping items directly to consumers must meet an ever-increasing set of consumer expectations for on-time delivery. According to Voxware research, 62% customers who do not receive their orders purchased online or over the phone within 2 days of the...

20 Jan

Posted at 22:09h in Benefits of Voice, Business Intelligence, Customers, eCommerce, Returns, vms-cloud by

Online retailers enjoyed significant growth this holiday season with a 20% year over year increase in ecommerce sales during the period between Black Friday and Christmas. Not only was this growth significant, but it also outpaced earlier estimates by over 6 percentage points. In the face of significant sales growth,...

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