Since the early days of the COVID-19 pandemic, Ernst & Young has been tracking shifting consumer shopping trends using the EY Future Consumer Index and EY embryonic platform. To no one’s surprise, both show a significant and widespread industry shift toward e-commerce....
The rise of 3PLs has been a consistent trend in supply chain strategies for various industries. A Gartner report from March 2021 said that “nearly 2/3 of organizations mostly outsource logistics activities, and this number is set to increase.” What we witnessed last year with...
In the latest episode of the DC Innovation Series: 20 Minute Talks with Supply Chain Pros, Voxware’s President & CEO Keith Phillips sat down with John Cooper, Head of Supply Chain for Belron UK Ltd., the world’s leading vehicle glass repair, replacement and recalibration group....
According to the newly released National Retail Federation (NRF) 2021 retail sales forecast, retail sales are slated to rise between 6.5 and 8.2 percent over 2020 results, which equates to a $4.33 trillion uptick. This prediction hinges on the success of COVID-19 vaccinations and the...
COVID-driven shopping behaviors resulted in a torrent of eCommerce activity during 2020, and while third-party logistics (3PL) companies saw new opportunities for growth, they concurrently struggled to keep up with the wave of demand....
The first episode for 2021 of the DC Innovation Series, 20-minute talks with supply chain pros examined a fascinating topic that has not been discussed yet by previous guests: Counterfeiting, and the technologies being used to fight against it....
Recent research from Voxware found that 41 percent of respondents returned an item due to retailer error (incorrect size, color or wrong item altogether), up from 30 percent in 2018. Incredibly, 51 percent of respondents said they returned an incorrect item only to have a...
Findings from the 2020 Warehouse Operations and Trends – an annual survey conducted by Peerless Research Group – reveal that investments in warehouse automation technology are lagging the recent surge in eCommerce activity. However, respondents understand the need for such solutions and many plan to...
Approaching the holiday 2020 rush, some retailers opted to start rolling out holiday deals long before the traditional Black Friday specials in hopes of spacing out holiday shopping. Shipping companies announced earlier dates for guaranteed delivery. But the smartest retailers spent the summer rolling out...
Each month, Keith Phillips, President and CEO of Voxware, hosts candid discussions with leading supply chain experts for the Distribution Center Innovation Series. Throughout 2020, a common theme has been the ongoing COVID-19 pandemic and the shockwaves it has sent through the industry....
