20 Jan With Great Sales Comes Great Responsibility—to Deliver an Exceptional Customer Experience
Posted at 22:09h
in Benefits of Voice, Business Intelligence, Customers, eCommerce, Returns, vms-cloud
Online retailers enjoyed significant growth this holiday season with a 20% year over year increase in ecommerce sales during the period between Black Friday and Christmas. Not only was this growth significant, but it also outpaced earlier estimates by over 6 percentage points. In the face of significant sales growth,...