Boost operational efficiency and customer loyalty.
In an industry where suppliers often load and ship hundreds of tons of products on a daily basis, accuracy and operational efficiency are crucial. Distribution operations must deliver hardware and building supplies as ordered and on time. Shorts, delays and out-of-stocks are not tolerated – by retailers, dealers, builders or do-it-yourselfers (DIY). To deliver an exceptional customer experience, organizations must realize the highest levels of precision, accuracy and efficiency. The kind that build strong, long-term business relationships.
Real-time data analytics can help foster customer loyalty while taking significant costs out of the distribution process. This calls for big-data capabilities specific to the supply chain. For example, by analyzing the latest data on sales orders, manufacturing runs and fulfillment plans, distribution managers can match staffing levels to product demand and avoid overtime costs.