Voxware customer McGraw-Hill Education has been publishing and delivering educational materials to schools, school district repositories, book stores, and retailers since 1885. For decades, the company stored and distributed printed materials, but the changing publishing landscape means that McGraw-Hill is no longer simply in the book business—it’s also in the digital media business. With the demand for traditional print books in decline and demand for digital subscriptions increasing, McGraw-Hill has had to make significant changes to their supply chain. The company subsequently consolidated its distribution centers and has set goals for optimizing the supply chain to better serve a growing customer segment: individual consumers.
McGraw-Hill knows that consumers don’t tolerate late or incorrect orders, which is why one of the biggest optimization goals they set was to improve productivity by 15%. Additionally, the company sought to remove non value-added processes from its supply chain and to reduce errors. However the company initially found that the RF scanning system in place wasn’t going to deliver the kind of system-wide improvements that McGraw-Hill needed. Instead, the publisher decided to implement voice-directed picking.
After selecting Voxware on the basis of superior functionality, value, and individual attention compared to other vendors, McGraw-Hill executed sound project management processes to deploy voice throughout all of its distribution centers with the implementation completed three months ahead of schedule. Additionally, McGraw-Hill is making use of Voxware’s configurable workflows to reduce reliance on the IT department. In a fast-changing publishing world, it’s important for the supply chain to adapt and make changes without delays from other departments.
Since deploying voice, McGraw-Hill was also able to exceed its accuracy goal with an 18% overall improvement. In addition to addressing its business goals, McGraw-Hill was able to address its supply chain challenges. Voice not only eliminated the need for RF handsets but it also created a safer hands-free eyes-up workplace. With voice, new staff members were able to reach productivity goals quickly and overall training time was reduced by 75%. Now, McGraw-Hill is in a position to better serve its customers, adapt to future changes, and make decisions independently of the IT department in a fast-changing industry.