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Hi-Spec Lenses Deploys Voxware’s Voice Software to Streamline Warehouse Operations

Customer improves picking accuracy and reduces training time.

HAMILTON, N– October 31, 2013 – Voxware, an innovative voice software provider, today announced that Hi-Spec Lenses has deployed Voxware’s Voice Management Suite to help improve warehouse picking accuracy, productivity, and safety, as well as to optimize the customer experience. Voxware’s VMS will enable Hi-Spec Lenses to rapidly distribute eyewear products such as glasses, lenses, and cases to over 1,000 retail locations throughout Europe. Hi-Spec worked with JDA to simultaneously implement and integrate Red Prairie’s Discrete Warehouse Management System and Voxware’s VMS. On the 4th of November, John Rosser of Hi-Spec will discuss the benefits of this deployment at JDA FocusConnect, an event that attracts more than 450 experts and industry leaders to discuss best practices around Warehouse Management and Workforce Management.

“Voxware proved that voice technology is the best solution to meet our business’s needs,” said John Rosser, General Manager, Hi-Spec Lenses. “Voice technology is like having a guide sitting on your shoulder telling you where to go and what to do next. Not having to constantly look in multiple directions and carry paper or an RF device in your hands improves concentration and thus speed and accuracy. Also, throughout this process Voxware acted more as a partner than as a supplier, ensuring not just a smooth implementation but also that continued support would be readily provided.”

Prior to implementing Voxware, Hi-Spec Lenses was using paper to locate and retrieve products in its warehouse. This method, however, was causing the company to experience productivity and accuracy issues. With thousands of orders received daily that have to be shipped the same day, speed is critical. Further, first-time accuracy is absolutely essential considering that their products are delivered directly to stores based on individual customer needs.

With these business needs in mind, Hi-Spec Lenses began trialing various technology solutions, including RF and multiple voice providers. The company quickly realized that Voxware was the best solution for them because of the following benefits:

  • Improve accuracy of product picking to cut error-related costs and ensure customer satisfaction
  • Improve shipping time to meet same day or next day delivery requirements
  • Ensure employee safety and decrease picking time by enabling employees to remain hands-free
  • Reduce employee training time from half a day to one hour or less

“Even a small percentage of errors has a huge impact on the bottom line,” said Keith Phillips, President and CEO, Voxware. “Errors not only reduce efficiency in the warehouse, but they also have a detrimental impact to the brand. After careful consideration of various offerings, Hi-Spec Lenses found that Voxware’s voice offering would allow them to improve warehouse operations while ensuring an optimal customer experience.”

About Voxware:

Voxware helps organizations with teams who are on the move to more effectively receive, act on, and communicate information critical to their work. Our hands-free voice solutions enable employees to safely and accurately speed through tasks, thereby boosting operational productivity and improving customer experiences. What’s more, Voxware easily adapts to changes in technology and processes, enabling organizations to quickly address shifting demands without disruptions to the operation. Our innovative approach to voice communication has proven to help our customers increase profitability by cutting costs and enhancing brand loyalty. For more information, please visit Voxware’s website.

Media Contact
Heather Miller

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