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News and announcements from Voxware®.
News and announcements from Voxware®.
35.4% of consumers will abandon shopping with a retailer after receiving 1 incorrect item.
HAMILTON, NJ – December 7, 2016 – Voxware, a leading provider of cloud based solutions for distribution operations, today released consumer survey data demonstrating heightened expectations to which online retailers will be held during the 2016 holiday shopping season. In the third biennial survey of its kind, more than five hundred consumers were surveyed about their holiday shopping plans, expectations for delivery of items that they purchase online or by phone during the holiday season, and the impact that late or incorrect deliveries have on their future shopping decisions.
As compared to the results of past surveys, in 2016 shoppers have significantly increased their expectations for the accuracy and speed with which retailers deliver holiday purchases. Smaller and specialized retailers are not excluded from these increased standards with 67% of respondents expecting a similar or better experience as compared to what larger retailers provide.
Significant findings of the Voxware Survey of Holiday Shoppers 2016 include:
Consumer Expectations for Accuracy and Speed at the Holidays Have Increased Since 2014
“Although few US retailers promise delivery within two days of an order being placed, there is clearly an increased expectation for speed and accuracy,” observed Keith Phillips, President and CEO of Voxware. “Call it the ‘Amazon Prime Effect’ if you like, but understand that new standards have been set and retailers need to meet or exceed them or risk being passed over by consumers.”
The Negative Impact that Errors or Delays Have on Retailers is Higher than Ever
Small and Specialized Retailers Must Perform as Well if not Better than Larger Retailers
“This survey shows that consumer expectations are at their highest level during the holiday season with expediency, accuracy, and traceability driving online retail shopping trends. Retailers are facing tremendous pressure to get orders right and get them delivered faster than ever before,” said Phillips. “With 77% of shoppers intending to have more gifts delivered to themselves this season compared to last year, the stakes are too high for fulfillment failures.”
About Voxware
Voxware helps organizations with teams who are on the move to more effectively receive, act on, and communicate information critical to their work. Our hands-free voice solutions enable employees to safely and accurately speed through tasks, thereby boosting operational productivity and improving customer experiences. What’s more, Voxware easily adapts to changes in technology and processes, enabling organizations to quickly address shifting demands without disruptions to the operation. Our innovative approach to voice communication has proven to help our customers increase profitability by cutting costs and enhancing brand loyalty. For more information, please visit www.voxware.com.
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