Increase operational efficiency and customer satisfaction.
As readers have dramatically changed the way they engage with the written word, publishers have been forced to react with new capabilities, technologies and flexibility. Consumers and bookstores don’t tolerate out-of-stock conditions. To deliver an exceptional customer experience, organizations – and their distribution centers in particular – must realize the highest levels of precision, operational efficiency and speedy responsiveness. The kind that builds strong, long-term business relationships.
Publishers grapple with issues ranging from competition and product obsolescence to choosing the right delivery method at the right stage in a book’s life cycle. This calls for real-time data analytics, specific to the publishing supply chain. For example, by analyzing the latest data on promotion plans, sales orders, printing runs and fulfillment plans, distribution managers can match staffing levels to product demand and avoid overtime costs. And by linking Warehouse Management and Transportation Management Systems data with traffic and weather reports, operations can better meet same- and next-day delivery targets.