VOICE PIONEERS AT THE CROSSROADS: CAN THEY MAINTAIN THEIR LEAD?
Businesses that first implemented voice in the warehouse reaped huge benefits from “first-mover advantage.” These forward-thinking companies reduced labor cost, improved customer service, and developed more streamlined operations than their peers. They won considerable competitive advantage, and realized substantial business value.
But today they must replace old voice units that have reached their end of life. In fact, a “refresh wave” is sweeping through the early adopter community, producing a new opportunity to increase ROI – but also carrying the risk of losing the competitive advantage they once enjoyed.
These companies are confronting not only the cost of the device refresh, but also the total cost of ownership (TCO) of their voice solution.
Pioneering voice users are at a crossroads, facing a crucial choice. Many will double-down on the high cost, proprietary infrastructure they implemented for voice picking – and see business value and competitive advantage erode. Others will use the hardware refresh as an opportunity to extend their lead.
If you are one of these pioneers, you face a decision.
Which path will you take? Read this paper for what to consider.